Skip to Main Content
WebABA P&G Ideas Portal
Status Future consideration
Categories General
Created by Guest
Created on Mar 21, 2023

Closed Case automatically created when clicking on notes tab if all cases are closed

When a case is closed and there is an attempt to review the progress notes from the side pane "notes" icon, it automatically creates a new case. Can this be fixed so that cases are not created unless we actually select "case".
  • Attach files
  • Guest
    Reply
    |
    Jan 20, 2023
    If a case has been closed and you click on the notes tab, it automatically creates/opens a new case. Can this be fixed so that its not creating a new case every time you click on the notes tab.